Terms & Conditions

 

All prices are quoted in Australian Dollars

We endeavor to ensure pricing is correctly listed, however we reserve the right to correct mistakes in pricing should occur

Stock is limited, should we be out of stock we will advise you ASAP

We endeavor to describe & represent our products accurately, please choose carefully as products can not be returned because of change of mind or wrong decisions

Returns must be done within 7 days

If you wish to return a product because of a fault please contact us. You will need a copy of your receipt along with your reason for return. We will replace your item should we feel it is justified. Once this has been received & approved we will contact you with a return confirmation

Customers are responsible for postage return to Peacock Outdoor Living. Once the item is received we will advised and if agreed we will ship your new item within 72 hours

All returns must be accompanied with your name, email address & original receipt. We will not be held accountable for delays should the return information not be enclosed with the return

Payments for all on line orders must be paid within 24 hours this is to secure your order. If you do not pay within 24 hours your order will be cancelled & items will be returned to stock

If you would like to cancel your order please contact us, there will be a administration and re stocking fee of $10.00 and the monies will be paid back in the same method as you paid 

We do pack your items to make sure they arrive safely, however breakages do occur, damages out side our control will need to be investigated by the shipping agent. We will advise on the shipping agent to you and all details for you to be able to take the matter up with the shipping agent 

You will need the following 

- picture of the damage goods

- picture of the damaged packaging

- reference number 

- receipt of the goods

- you will need to keep the item until the investigation is carried out by the courier company if you have thrown it away your claim will become void 

If you are contacting us about with regards to damages to shipping  - you will need to have the following, if you can not provide us with the following we will then unable to be able to assist you with the damages as this is a requirement from our courier company. Only on certain occasions will we take this up with the courier company on your behalf 

- picture of the damaged goods

- picture of the damaged packaging 

- you will be advised whether to send the item back to us or you will need to keep it for investigation purposes, if you have throw the item away we are unable to assist you and there for your claim will be voided 

If you do not follow the steps for damage or returns that we advise your claim will be void. We have a procedure in place with our couriers and we must take all the correct steps to able to help you with a claim 

We will advise for any reason if we do not ship an item, if you really would like the item we will ensure that we will pack it all safely but this will be at your own risk

Final payment must be made with in 7 days of us informing you of your order, if payment is not made within the 7 days all monies paid will be fortfied & the item will be returned to stock

Customer orders must be collected with in 7 days from being notified

If for some reason we are unable to fill your order we will advise & all monies paid will be refunded

We will keep in contact with you regarding your order

*Postage  - we do offer a flat rate shipping of $13.50 for all orders under $200.00 and Free shipping on orders over $200.00. However,  If you live outside the metro area in your state and it is deemed regional there maybe a extra courier, this will be sent to you via and invoice and must be paid prior to the order being sent

For oversized items shipping is $25.00, however if your ordering multiple items or are based regionally your shipping rate may differ from the standard $25.00. An email will be sent advising you of the extra charge and an invoice will be sent. Once this is paid your item will be sent.

*Oversized items over $200.00 do not qualify for free shipping due to the reason they are oversized and require a different shipping method 

We do try to keep postage rates at a minimum

We can not hold items - once the order is finalized it will be sent 

 

CUSTOM ORDERS

   

Thank you for placing a custom order with us.

There are a few things that you need to know when placing a custom order

      

• 50% Deposit to be paid at the time of the order and the remainder to be paid upon or prior to pick up this will depend on the location pick up

• Pick is available from the following places:
• Maddington warehouse - free of charge (for the first 5 days and then after storage fees apply)
• *Innaloo Shop - $10.00 delivery fee (*excluding larger orders additional fee will apply)
• We only send containers once they are full, we will aim to give you an ETA, but this will be depending on how full the container is at the time of ordering
• We will keep you updated about your order - when ordered, to ready and when your item is on its way and arrives
• If you cancel your order, there will be a cancellation fee which is 25% of the total cost of the item/s and administration fee which is $15.00

• As your item/s is being handcrafted there may be some slight imperfections which truly makes your item/s unique this can happen from time to time as the different climates also impact this

 

Please Note: the container only leaves when it is FULL, we will add you into the next available. It may take a while to fill the container, depending on the time of year.

• Shipping timeframes - shipping can take from 4 to 6 weeks to arrive from the time it leaves one port to another – there can be some delays & these are outside of our control. We do the best we can to keep these at a minimum
• Supplier’s timelines vary depending on what has been ordered and some items can take up to 8 weeks to be completed, this may mean you miss a container. These pieces are worth waiting for. We will keep you updated 😊

 

Terms & Conditions

• We will hold your items in store for 10 days once we advised from the date of pick up
• After 10 days the item will go back to storage, where storage fees and charges will apply
• After 30 days from the original date of pick up if the item is not collected it will then become property of Peacock Home & Outdoor, all deposits will be forfeited, and the item will be sold to cover costs

 

We are always happy to help 😊

 

 

 

Privacy Policy

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How do we protect your information?

We keep your information confidential

We do not disclose your information to any other parties

Your information will not be sold, exchanged, transferred or given to any other company for any reason, it will only be used for the purpose of delivering the purchase goods or service requested

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